Frequently Asked Questions


Where are you located?

The Natural Therapy Company is located within the Sintra Hair Plus Salon. The salon is in Club Moativation at the Crowne Plaza. The Club is accessible via the entrance at the rear of the hotel, simply follow the car park to the back of the hotel and look for Club Moativation signs.

Is there parking?

Yes, 4 hours of free parking is provided for all customers. Simply enter your registration on the terminal at the Club reception.

Do you offer mobile appointments?

Yes, appointments are available on a mobile basis within a 10 miles radius of Stratford upon Avon. Please email us at to arrange an appointment. 

Are you a Spa?

No, we operate as part of Sintra Hair Plus a salon within the hotel. We are based in the Lesuire Club and discounted access can be provided for customers to the Club facilities however we are not a day spa and the Club is open to the public and hotel guests a like. 

What is your cancellation policy?

We ask that 48 hours notice be provided when cancelling appointments and reserve the right to charge the full cost of appointments where sufficient notice is not provided.

How do I pay?

We accept payments by cash or card. Your therapist will collect payment at the end of your treatment. 

Do I need to pay a deposit?

For treatments over £100 we may request a 50% deposit. We will contact you separately if this is required.

What happens if I'm late?

If you think you'll be late for your appointment please let us know as soon as possible. Where possible we will attempt to adhere to the full treatment time but can't guarantee this. 

I'm having a massage is there anything I should know?

We recommend that you wear comfortable clothing to your appointment which is easy to remove.

After your appointment make sure to drink plenty of water and avoid alcohol.

I'm having a facial is there anything I should know?

It is best to attend your appointment without make up, as removing make up can take excessive amounts of time, which can impact your treatment. You should wear comfortable clothing and be aware you will be asked to remove your top. 

After your treatment you should drink plenty of water and avoid touching your face with hands or other products to allow the products to do their work. 

I am having a wax is there anything I should know?

Wear loose fitting and comfortable clothing. 

After your appointment avoid excessively hot water or heat i.e. Sauna, Steam room. Try to leave your skin alone and drink plenty of water.